Terms & Conditions

PAYMENT AND CANCELLATION POLICY

  1. Payment is required to book your move.
  2. Payment must be made on-line through our website with Visa/Mastercard or Snapscan.
  3. If you wish to cancel/postpone your move you must do so through our website at least one hour before your move's scheduled start time.
  4. If your booking is made less than one hour before your move start time, it is not possible to cancel/postpone your move and receive a refund.
  5. If you booked multiple trips for the same move and less trips were required to complete the move than you booked for, you will be refunded for the trips not done.
  6. There will be no refund for any item(s) we were unable to move.
  7. The quote is based on the move details provided by you. Any changes to the details that we're able to accommodate may incur additional costs.

CUSTOMER RESPONSIBILITY

Before your move:

  1. Please make sure you have provided us with complete move details.
  2. Two (2) men must be able to SAFELY carry and load all items. Any item too heavy for our men will not be moved.
  3. Dimensions of our enclosed load body are: height 1.84m x length 2.93m x width 1.93m. Any item too big to fit will not be moved.
  4. All small items to be moved, must be packed into boxes or bags before our team arrives.
  5. Furniture or appliances with loose items in them will not be moved. All loose items should be removed and packed into boxes before the move commences.
  6. Any box exceeding 12 kilograms in weight will not be moved. Heavy loose items, like books, should be packed in small boxes.
  7. No flammable/toxic chemicals/liquids/gases/solids can be moved by us. This includes semi-full and full gas bottles.
  8. Please make sure that goods can be quickly loaded and offloaded. Maximum total time for loading and offloading across all addresses is: small load (<3m3) 45 minutes, medium load (<6m3) 90 minutes, full load (<10m3)= 135 minutes. Exceeding these time limits will result in your move not being completed.
  9. Contact your insurance provider to protect your goods against damage.

On move day:

  1. Please make sure you (or someone to open up and explain what is what) are there.
  2. There may be extra charges on the day that would need to be paid during the move. Please make sure that you have at least one of the following methods of payment:Visa/Mastercard credit or debit card or Snapscan. We do not accept cash.
  3. Please arrange parking for our truck(s) and/or any necessary cooperation and compliance with your body corporate/neighbours/Home Owner's Association.
  4. Please be packed and ready for us before we arrive. If we start late it delays all the moves for the day and waiting charges may apply.
  5. Please seal all your boxes, both top and bottom.
  6. Please note that if there is a lift in your building it will be your responsibility to get the lift keys so as to ensure that the lift door remains open while we work. Alternatively, you should provide a person to hold the door so that our staff are able to move your items unhindered. We will not be liable for any damage to the lift or its sensor.
  7. Please inspect the premises before departure at all locations to ensure all goods have been moved.
  8. Please be sure to check that all goods have been offloaded from our vehicle before we leave.
  9. You, or your representative, are responsible for the security of your goods at pick up and delivery points.
  10. Please do not leave any valuables lying around including cell phones, wallets and sunglasses. We will not be liable for the loss of these items.
  11. Any questions that arise on move day should, where possible, be directed to your move manager who will supervise and assist with your move.

EXTRA CHARGES ON THE DAY

If the move manager deems it possible to move extra items on the day and an extra trip is required, please have Visa/Mastercard or Snapscan on hand for any extra charges. Additional charges will be applied on the day if:

  • extra trip(s) required,
  • there are any changes to the details of the move,
  • you or your representatives cause unreasonable delays.

QUOTE TERMS

The quote is based on the information provided by you, the customer. Any change to the details of the move might affect the quote.

GENERAL TERMS

  • By agreeing to these terms and conditions you declare that all goods to be removed are your property or you have the authority of the owner to enter into a contract in respect of the goods to be removed.
  • You may not defer payment to us or offset any amount due to us in the  event of a claim or dispute.
  • Ox Box will not be liable for any loss of income relating to damage/loss to/of any item caused by negligence or not.
  • Only Ox Box personnel may travel in our vehicle. We cannot transport customers, customers' pets or other members of the public.

GOODS IN TRANSIT INSURANCE

  1. In the event of theft, hijacking or total loss, your move is covered up to a load limit of R400,000.
  2. This insurance is intended to only be used in the event of complete loss of load.
  3. The excess on this policy payable by you, the customer, is 10% of the claim with a minimum of R10,000.
  4. In the event of hijacking, the excess payable by you, the customer, is 25% of the claim, with a minimum of R10,000.
  5. This insurance is provided at no additional cost to you.
  6. If additional insurance is required, the customer should contact their household insurance provider.
  7. We must be notified in writing of any damages to goods within 48 hours of the move (delivery). This time limit is essential.
  8. We will not be liable if you were careless in the non-avoidance of any damage or any part of the damage was sustained due to your own negligence. This includes damage to lifts.
  9. The following are not covered by our insurance:
    1. furs, jewellery, bullion, precious and semi-precious metals and stones, curiosities, items of art, money, documents, stamps, sunglasses, keys, cell phones, tablets, laptops, data.
    2. the functioning of electronic equipment and motor-driven goods
    3. firearms, explosives, dangerous substances
    4. foods and drinks
    5. any goods not packed or unpacked by our movers
    6. damage to plants transported, such as pot plants
    7. items left inside furniture and loose unpacked items
    8. items requiring special handling where we were not given handling instruction in writing prior to the move.
    9. property or goods damaged as a result of difficult access (unless we were told about this at least 7 days before the move time)
    10. documents or other things that can be used as negotiable instruments.
    11. faults of any type related to the insured goods, such as (but not limited to) defects, workmanship or professional advice.
    12. the consequences of delay, depreciation, loss of market or other charges related to or resulting from the transportation of your goods.
    13. actions related directly to your insured goods, such as (but not limited to) gradual deterioration or inherent or latent defects.
    14. inherent vice or defect, vermin, insects, damp, mildew or rust.
    15. detention, confiscation or requisition by customs or other officials or
      authorities.
    16. wear and tear or gradual deterioration (including the gradual action of light or climatic or atmospheric conditions), unless following an accident or misfortune not otherwise excluded. mechanical, electronic or electrical breakdown, failure, breakage or derangement of the insured property, unless following an accident or misfortune not otherwise excluded.
    17. mechanical, electronic or electrical breakdown, failure, breakage or derangement of the insured property, unless following an accident or
      misfortune not otherwise excluded.